FAQ'sAnswers to the most Frequently Asked Questions
How can I sign up for services?
For natural gas customers – Come in and fill out the application form. We do require a $350 service application fee to be paid at the time application is made which includes the meter connection for a single residential dwelling an EFV (Excess Flow Valve) will be installed. All footage will be billed at $5.00 per foot.
For Propane customers – Come in and fill out the application form. We do require a $350.00 service application fee to be paid at the time application is made. The Service application fee includes meter connection, tank set, and up to 75 feet of service line. Additional service line footage is billed at $5.00 per foot.
Propane customers are billed a monthly tank rental of $5.40 plus all applicable sales tax. Gibson County Utility District can only offer propane services for tanks owned by Gibson County Utility District.
Where can I pay my bill?
If mailing your bill, please mail to – Gibson County Utility District, P.O. Box 350, Trenton, TN 38382.
Can I drop off my payments?
- Trenton – Food Rite (2 locations)
- Milan – Bank of Milan
- Medina – Bank of Milan, Medina Branch
- Centennial Bank, Medina
- Bradford – Bradford Best Way Grocery
- Dyer – Food Rite
- Rutherford – Hester Drugs
- Kenton – Food Rite
- Gibson – Gibson City Hall
- Trimble – Security Bank
- Trimble – Trimble City Hall
How can I tell the difference between a credit and a charge to my bill?
When is my bill due? Will I get a second notice of payment due?
Gibson County Utility District no longer sends late notices or second notice of billing. While due dates vary somewhat from month to month the following is an example of due dates depending on your location:
When are late charges applied?
What happens when a customer is disconnected for nonpayment?
How and when is service reconnected?
What is your return check policy?
If we receive two consecutive return checks or bank drafts, no more checks will be accepted.
The connection or transfer fee is $75.00, non-refundable.
How can I get natural gas on my road?
1. At least thirty (30) meters per mile (one meter per 175 feet) will be the criteria to extend a natural gas main into the area surveyed at no cost to the customer(s) Other considerations include:
a. If the nature of the area dictates that potential growth, without a doubt, will insure the thirty (30) meters per mile criteria, within a reasonable period of time.
b. The load potential for the area in which the main extension will be extended provides a reasonable return of investment to GCUD.
c. Developers must meet load requirements in order to provide a reasonable return on investment for main extensions in subdivisions. Refer to the current Developer Agreement Policy.
2. All fees and cost required for the main extension must be paid prior to the main extension project beginning. Fees are as follows:
a. The $ 350 tap fee is required to establish service.
b. When a new service line is installed or replaced, Section PHMSA Part 192.383 requires the District to install an excess flow valve on that service line. GCUD will install an excess flow valve meeting the performance standards set forth in Section PHMSA Part 192.381.
c. Refer to the EFV Policy for EFV installation on existing service lines.
d. A detailed cost estimate will be provided if cost and fees not already stated in this policy are deemed necessary by GCUD in order to maintain a reasonable return on investment
3. Service Line fees are as follows:
a. Service lines will be billed at $5.00 per foot.
b. If the primary heat source is natural gas and at least one other gas appliance is installed (verified at final inspection) the cost of the service line will be waived.
c. Any additional work after the initial installation of the service line will be billed at $15 per foot.
d. Any service line charges (i.e., excess footage charges) totaling over $300 may be financed for up to 12 months at no interest.
4. If there are not enough customers to justify the length of the natural gas main required, the customer or group of customers has the option to pay $15 per foot to extend the main to customer’s property line. These fees must be paid in advance of the main extension construction.
5. When 100% of the parties have paid their connection fees, the main extension will be scheduled for installation.
6. This policy allows a Church to be considered as one residential customer or one meter.
7. If after 18 months from signing the new line tap application, the contractor/ customer is not ready for GCUD to install the service line, the contract will be voided.
8. The fees and conditions already stated apply to individuals and contractors requesting a tap on an existing natural gas main.
9. All fees and cost are nonrefundable, except when failure of GCUD to provide service within 18 months of the signed agreement.
10. This policy will be reviewed annually by Management.